Description

You will provide first-line support for Google Cloud Platform and Google Workspace environments, ensuring system uptime and user productivity.

This role is on-site.

Responsibilities

• Monitor and triage incoming tickets via Jira and ServiceNow, categorizing by severity.
• Execute standardized runbooks to resolve known GCP issues, including VM restarts, Cloud Storage permissions, and Cloud SQL connectivity.
• Manage daily Google Workspace tasks such as password resets, 2-step verification recovery, and Shared Drive access.
• Monitor Cloud Operations Suite for critical alerts on CPU, disk space, and service outages.

Required Skills

• 0-2 years of experience in IT Support, Help Desk, or Cloud Operations.
• Hands-on knowledge of Google Cloud Platform services: Compute Engine, IAM, VPC Networking, Cloud Storage, Cloud SQL, and Cloud Logging.
• Proficiency in Google Workspace administration and troubleshooting.
• Experience with Cloud Operations Suite (Stackdriver) monitoring.
• Ability to interpret code snippets and error logs using GenAI tools like Gemini.
• Strong English communication skills with a customer-first mindset.

Preferred Skills

• Google Cloud Digital Leader or Associate Cloud Engineer certification.
• Familiarity with ServiceNow and Jira ticketing systems.

Key Skills

Education

Any Graduate