Description

What You'll Do:

• Monitor, support, and continuously improve cloud and operational services running on Google Cloud Platform.
• Manage and support Kubernetes and GKE-based environments to ensure platform stability and availability.
• Investigate incidents, troubleshoot application and infrastructure issues, and perform root cause analysis.
• Coordinate incident resolution activities and provide timely communication to stakeholders.
• Build, maintain, and optimize monitoring dashboards, alerts, and observability solutions.
• Develop and maintain operational runbooks, support procedures, and technical documentation.
• Support deployment automation and continuous delivery processes across various environments.
• Administer cloud infrastructure while ensuring adherence to security, compliance, and governance standards.
• Implement and maintain backup, recovery, access management, and configuration management processes.
• Collaborate with development, infrastructure, security, and business teams to improve production readiness.
• Proactively identify reliability risks and implement preventive measures to minimize service disruptions.
• Monitor system performance, availability, and capacity to ensure optimal platform operations.
• Participate in change management activities and support production deployments.
• Drive operational excellence initiatives and continuous service improvement programs.

Expertise You'll Bring:

• 2-5 years of experience in Cloud Support, DevOps, Platform Operations, Site Reliability Engineering, or Production Support.
• Strong hands-on experience with Google Cloud Platform (GCP).
• Experience managing and supporting Kubernetes and Google Kubernetes Engine (GKE) environments.
• Knowledge of cloud-native architecture principles and containerized application management.
• Strong understanding of monitoring, logging, observability, and alerting tools.
• Experience supporting production-grade cloud platforms and mission-critical applications.
• Hands-on experience with incident management, troubleshooting, and root cause analysis.
• Familiarity with CI/CD pipelines and modern DevOps practices.
• Understanding of Infrastructure as Code (IaC) concepts and automation practices.
• Knowledge of cloud networking, security, access management, and operational governance.
• Experience creating operational documentation, runbooks, and support procedures.
• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder management capabilities.
• Ability to prioritize multiple tasks and work effectively in a fast-paced production environment.
• Experience working with Agile and collaborative engineering teams.
• Exposure to scripting and automation tools is an added advantage.
• Understanding of service reliability, performance optimization, and operational best practices

Key Skills

Education

Any Graduate