Description

This role supports Google Cloud Platform and Google Workspace environments by resolving technical tickets, monitoring system health, and executing standardized runbooks.

This role is on-site.

Responsibilities

• Monitor and categorize incoming tickets via Jira or ServiceNow, identifying core technical problems and severity levels.
• Assist users with GCP tasks including VM restarts, Cloud Storage permissions, and Cloud SQL connectivity checks.
• Manage daily Google Workspace operations such as password resets, 2-step verification recovery, and Shared Drive access.
• Monitor Cloud Operations Suite for alerts on CPU usage, disk space, and service outages, using Cloud Logging to analyze root causes.
• Follow standardized runbooks to resolve known errors independently without escalating to higher support tiers.

Required Skills

• 0-2 years of experience in IT Support, Help Desk, or Cloud Operations.
• Hands-on knowledge of Google Cloud Platform services: Compute Engine, Cloud Storage, Cloud SQL, IAM, and VPC Networking.
• Proficiency with Google Workspace administration and troubleshooting.
• Familiarity with Cloud Operations Suite, Cloud Logging, and ticketing systems like Jira or ServiceNow.
• Bachelor's degree in Computer Science/IT or equivalent technical certifications.

Preferred Skills

• Google Cloud Digital Leader or Associate Cloud Engineer certification.
• Experience with GenAI tools (e.g., Gemini) for log interpretation and AI-powered troubleshooting.

Key Skills

Education

Any Graduate