Description

You will build and integrate GenAI capability into the platform to create future-proof solutions.

Responsibilities

• Build cutting-edge technology that provides a unique value proposition.
• Ensure timely development of proof of concepts and prototypes, prioritizing MVP features.
• Utilize Agile and Lean techniques to deliver key features quickly.
• Build, enhance, and maintain Contact Center solutions.
• Provide production support, triaging and troubleshooting incidents to fix identified defects.

Required Skills

• 7+ years of experience in software engineering.
• In-depth experience building GenAI applications, understanding concepts like Context, Token, Completions, Temperature, RAG, and Hallucination.
• Strong experience working with LangChain and Python.
• Proficiency with AWS services (S3, Lambda, API Gateway, EC2, SNS, SQS, etc.).
• Experience building Serverless and Microservice Architectures using Docker, Lambda, ECS.
• Familiarity with Git workflows (GitHub, GitLab, BitBucket) and source code repositories.
• Knowledge of networking concepts including VPC, Security Groups, Load Balancers.
• Experience with Node.js, ReactJS, NextJS, and Typescript stacks.
• Familiarity with IaC tools like Terraform and CI/CD tooling like BitBucket pipeline.

Preferred Skills

• Experience with LangGraph, Agentic AI, or Google ADK.
• Familiarity with NoSQL databases such as MongoDB or DynamoDB.

Key Skills

Education

Any Graduate