Description

You provide expert-level technical support and operational stability for GenAI products and services.

This role is on-site.

Responsibilities

• Troubleshoot, debug, and resolve complex technical issues involving AI models, algorithms, and software.
• Maintain and optimize a scalable, fault-tolerant AI/ML platform, monitoring data pipelines and model inference performance.
• Monitor system performance, perform health checks, and report on system status and incidents.
• Collaborate with engineering and product teams to improve feature functionality based on customer feedback.
• Create and maintain detailed documentation for support processes and resolutions for internal and external stakeholders.

Required Skills

• 7+ years of proven experience in technical support or engineering, preferably in AI/ML/GenAI.
• Expertise with GenAI models (e.g., GPT, Claude, PaLM2, Llama2) and frameworks (e.g., RAG, Agents, COT).
• Hands-on experience with cloud platforms: Azure, AWS, GCP.
• Strong proficiency in Python and Shell scripting; familiarity with Java and Angular.
• Experience with SQL, Sybase, Mongo DB, or data warehouses like Snowflake/Databricks.
• Familiarity with containerization (Docker) and orchestration (Kubernetes, EKS/OpenShift).
• Proficiency using monitoring tools such as Splunk, Grafana, Prometheus.
• Understanding of ITIL application support management processes (Incident/Problem/Jira).

Preferred Skills

• Excellent analytical and problem-solving skills with strong attention to detail.
• Experience supporting large-scale distributed systems.

Key Skills

Education

Any Graduate