Description

You will design and build efficient call flows using Genesys Architect.

Responsibilities

• Provide technical solutions and lead complex integrations.
• Guide clients through Genesys implementation and optimization.
• Collaborate with clients to translate business needs into technical solutions.
• Maintain knowledge of Genesys architecture, inbound/outbound call routing, IVR, and skill-based routing.

Required Skills

• 8+ years of experience in relevant architecture roles.
• Proficiency with Genesys (8.x / 7.x).
• Experience with Oracle and SQL Server.
• Strong skills in Java, JavaScript, C, C#, and ASP.NET.
• Working knowledge of XML, SCXML, and VXML.
• Familiarity with telephony protocols including SIP VOIP.
• Experience with middleware such as TIBCO or Rabbit MQ.

Key Skills

Education

Any Graduate