Description

Design and implement enterprise OmniChannel architectures to support business and technical strategies.

Responsibilities

• Lead the planning, analysis, and design of enterprise OmniChannel architectures.
• Define the contact center architecture vision across infrastructure, applications, personalization, and agent desktop capabilities.
• Design contact routing, personalization, OmniChannel, and self-service solutions.
• Translate business requirements into long-term technical architecture and data lake solutions.
• Develop enterprise frameworks that unify OmniChannel business capabilities.

Required Skills

• 5+ years of experience in architecture or technical analysis.
• Experience with Genesys Digital Technologies including Chat, SMS, Email, and Co-Browse.
• Background in telecommunications.
• Experience as a Genesys software call flow analyst.
• Proficiency in business and technical analysis.
• Technical writing experience.
• Ability to design end-point and agent desktop requirements.

Key Skills

Education

Any Graduate