Description

Key Skills: Genesys Cloud CX, Telephony Solutions - Genesys & Avaya, Genesys Developer

Roles and Responsibilities:

• Perform Genesys Developer tasks to support configuration and enhancements within Genesys Cloud.
• Support and validate Genesys Cloud CX implementations to ensure workflows meet business requirements.
• Work with telephony solutions involving Genesys and Avaya, supporting integrations and troubleshooting.
• Analyze issues in Genesys Cloud environments and coordinate resolution to maintain service quality.
• Document configurations, changes, and operational learnings for maintenance and knowledge sharing.
• Collaborate with stakeholders to understand requirements and implement appropriate solutions.
• Ensure solutions align with operational expectations and support day-to-day contact center usage.

Skills Required:

• Strong experience with Genesys Cloud CX for contact center solution configuration and support.
• Proficiency in Genesys Developer activities including configuration, customization, and enhancements.
• Good understanding of telephony solutions involving Genesys and Avaya platforms.
• Experience in call flow design, IVR configuration, and customer interaction workflows.
• Ability to troubleshoot and resolve issues in Genesys Cloud environments effectively.
• Familiarity with integration concepts for voice, routing, and contact center systems.
• Strong understanding of contact center operations and customer experience processes.
• Ability to document configurations, workflows, and operational procedures clearly.
• Good collaboration skills to work with stakeholders and translate requirements into solutions.
• Strong analytical and problem-solving skills in a production support environment.

Education: Bachelor's degree in Engineering, Information Technology, or a related field.

• Equivalent hands-on experience in Genesys Cloud and telephony solutions is also considered

Key Skills

Education

Any Graduate