Description

You will configure, enhance, and support Genesys Cloud CX implementations to ensure workflows meet business requirements.

This role is remote.

Responsibilities

• Perform Genesys Developer tasks for configuration, customization, and enhancements.
• Support and validate Genesys Cloud CX implementations against business requirements.
• Work with telephony solutions involving Genesys and Avaya, managing integrations and troubleshooting.
• Analyze issues in Genesys Cloud environments and coordinate resolutions to maintain service quality.
• Document configurations, changes, and operational learnings for maintenance and knowledge sharing.

Required Skills

• 5+ years of hands-on experience with Genesys Cloud and telephony solutions.
• Strong proficiency in Genesys Cloud CX configuration and support.
• Experience in call flow design, IVR configuration, and customer interaction workflows.
• Good understanding of telephony solutions involving Genesys and Avaya platforms.
• Ability to troubleshoot and resolve issues in Genesys Cloud environments effectively.
• Familiarity with integration concepts for voice, routing, and contact center systems.
• Strong understanding of contact center operations and customer experience processes.

Preferred Skills

• Ability to document configurations, workflows, and operational procedures clearly.
• Good collaboration skills to work with stakeholders and translate requirements into solutions.

Key Skills

Education

Any Graduate