Description

You will provide technical support for contact center technologies centered on Genesys Cloud CX.

Responsibilities

• Configure, enable, administer, and troubleshoot contact center systems.
• Implement multichannel self-service processes and manage system integrations.
• Resolve incidents, perform monitoring, and execute maintenance activities.
• Contribute to technology research and strategic planning for Genesys Cloud CX operations.

Required Skills

• 5+ years of experience supporting Genesys Cloud CX environments.
• Hands-on experience with Genesys Cloud enablement, configuration, and support.
• Expertise in Genesys Architect call flows, IVRs, skills, permissions, roles, routing, and queues.
• Experience integrating Genesys APIs with third-party solutions and CRMs.
• Demonstrated experience migrating contact centers to Genesys Cloud CX.
• Knowledge of customer service operations and contact center channels.
• Proficiency with Genesys Cloud administration and related frameworks.
• Strong documentation and verbal/written communication skills.

Key Skills

Education

Any Graduate