Description

You will provide technical support and architectural oversight for Genesys Cloud CX contact center environments.

This role is on-site.

Responsibilities

• Configure, enable, and administer Genesys Cloud CX systems, including call flows, IVRs, skills, permissions, roles, routing, and queues.
• Implement multichannel self-service processes and manage system integrations with third-party solutions and CRMs using Genesys APIs.
• Resolve incidents, perform system monitoring, and execute maintenance activities to ensure operational stability.
• Contribute to technology research and strategic planning for Genesys Cloud CX operations.
• Lead migrations of contact centers to Genesys Cloud CX.

Required Skills

• 5+ years of experience supporting Genesys Cloud CX environments.
• Hands-on experience with Genesys Cloud enablement, configuration, and support.
• Expertise in Genesys Architect call flows, IVRs, skills, permissions, roles, routing, and queues.
• Experience integrating Genesys APIs with third-party solutions and CRMs.
• Knowledge of customer service operations and contact center channels.
• Proficiency with Genesys Cloud administration and related frameworks.
• Strong documentation and verbal/written communication skills.
• Proficiency with MS Office.

Preferred Skills

• Demonstrated experience migrating contact centers to Genesys Cloud CX.

Key Skills

Education

Any Graduate