Description

You will architect and support contact center solutions focused on Genesys Cloud CX.

This role is on-site.

Responsibilities

• Configure, enable, and administer Genesys Cloud CX environments.
• Implement multichannel self-service processes and manage system integrations.
• Participate in incident resolution, monitoring, and operational maintenance.
• Contribute to technology research and strategic planning for CX operations.
• Migrate existing contact centers to Genesys Cloud CX.

Required Skills

• 5+ years of experience supporting Genesys Cloud CX environments.
• Hands-on experience with Genesys Cloud enablement, configuration, and support.
• Expertise in Genesys Architect call flows, IVRs, skills, permissions, roles, routing, and queues.
• Experience integrating Genesys APIs with third-party solutions and CRMs.
• Knowledge of Genesys Cloud administration and related frameworks.
• Familiarity with operational activities, incident resolution, and troubleshooting.
• Google Cloud Platform certification.
• Excellent verbal and written communication skills.

Key Skills

Education

Any Graduate