Description

Must Have Technical/Functional Skills

Genesys APIs, Genesys Cloud CX, J2EE development, API Development, Genesys Cloud CX Developer\Architect with Softphone

Roles & Responsibilities:

Mandatory Design and Development experience in Genesys Cloud CX and Genesys Architecture.

Develop roadmap for CCaaS transformation and modernization initiatives.

Experience in Softphone API integration with Genesys CX

Experience in Genesy SDK

Experience in Genesys Cloud CX administration, configuration and implementation.

Strong experience Node.JS/ Rest, SOAP and Genesys APIs.

Experience creating dashboards for monitoring queue activity, agent performance, and interactions.

Strong Experience in Genesys Cloud admin and configuration including contact center ,telephony, routing, people and permissions and outbound. · Experience in Genesys installation and configuration

Troubleshooting experiences with the issues in configuring and routing related issues.

Desired Skills:

Experience with Genesys on-prem and understanding of various Genesys components and composer development.

Exposure for Java/J2EE development and API Development /Scripting integration

Genesys Cloud CX certification preferred

Key Skills

Education

Any Graduate