Description

You will design, build, and maintain Genesys Cloud CX contact center solutions, including softphone integrations and API development.

This role is on-site.

Responsibilities

• Design and implement Genesys Cloud CX architecture, administration, and configuration for contact center, telephony, routing, and permissions.
• Develop and maintain Node.js, REST, SOAP, and Genesys APIs for system integration and automation.
• Integrate softphone functionality using Genesys SDK and APIs.
• Create dashboards to monitor queue activity, agent performance, and interaction metrics.
• Define the roadmap for CCaaS transformation and modernization initiatives.

Required Skills

• 10+ years of experience in Genesys Cloud CX design, development, and administration.
• Strong proficiency in Genesys APIs, Genesys Cloud CX, and Genesys SDK.
• Hands-on experience with J2EE, Node.js, REST, and SOAP development.
• Proven track record of softphone API integration with Genesys CX.
• Experience configuring contact center, telephony, routing, and outbound campaigns.
• Ability to troubleshoot complex configuration and routing issues.

Preferred Skills

• Experience with Genesys on-premise components and Composer development.
• Genesys Cloud CX certification.

Key Skills

Education

Any Graduate