Description

Job Description

Must-Have Technical/Functional Skills

Genesys APIs

Genesys Cloud CX

J2EE development

API Development

Genesys Cloud CX Developer/Architect with Softphone

Roles & Responsibilities

Design and development experience in Genesys Cloud CX and Genesys Architecture.

Support CCaaS transformation and modernization initiatives.

Experience in Softphone API integration with Genesys CX.

Experience in Genesys SDK.

Experience in Genesys Cloud CX administration, configuration, and implementation.

Strong experience in Node.js, REST, SOAP, and Genesys APIs.

Experience creating dashboards for monitoring queue activity, agent performance, and interactions.

Strong experience in Genesys Cloud administration and configuration, including contact center, telephony, routing, people and permissions, and outbound.

Experience in Genesys installation and configuration.

Troubleshooting experience with configuration and routing-related issues.

Desired Skills

Experience with Genesys on-premises and understanding of various Genesys components and Composer development.

Exposure to Java/J2EE development and API development/scripting integration.

Genesys Cloud CX certification preferred

Key Skills

Education

Any Graduate