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Genesys Cloud CX Developer
Plano, TX, USA
Posted On: 30+ days ago
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: Genesys Cloud CX Developer
Tenure: Full-time Only
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Description
You will design, develop, and administer Genesys Cloud CX architectures and implementations.
Responsibilities
- Design and develop solutions using Genesys Cloud CX and Genesys Architecture.
- Manage Genesys Cloud CX administration, including contact center, telephony, routing, and outbound configurations.
- Configure permissions, people management, and AppFoundry installations.
- Build dashboards to monitor queue activity, agent performance, and interactions.
- Troubleshoot complex configuration and routing issues.
Required Skills
- 5+ years of experience in Genesys Cloud CX development and administration.
- Proficiency with Node.js, REST, and SOAP.
- Hands-on experience with Genesys APIs.
- Experience with Genesys Cloud configuration for routing, telephony, and permissions.
- Ability to perform installation and configuration within AppFoundry.
- Strong troubleshooting skills regarding routing and configuration.
- Bachelor of Computer Science degree.
Preferred Skills
- Experience with Genesys on-prem, Genesys components, and composer development.
- Exposure to Java/J2EE development and API/scripting integration.
- Genesys Cloud CX certification.
Education
BACHELOR OF COMPUTER SCIENCE
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