Description

Design and develop solutions within the Genesys Cloud CX architecture, configuring contact center, telephony, routing, and outbound settings.

This role is on-site.

Responsibilities

• Configure and implement Genesys Cloud CX administration, including permissions, people settings, and routing configurations.
• Build dashboards to monitor queue activity, interaction performance, and system metrics.
• Troubleshoot configuration and routing issues to ensure system stability.
• Install and configure Genesys via appFoundry.
• Manage telephony, routing, and outbound settings within the platform.

Required Skills

• 10+ years of professional experience.
• Hands-on experience with Genesys Cloud CX administration and implementation.
• Proficiency with Node.js, REST, and SOAP.
• Direct experience working with Genesys APIs.
• Experience managing telephony, routing, and outbound configurations.
• Degree in any graduate field.

Preferred Skills

• Genesys Cloud CX certification.
• Experience with Genesys on-prem, composer development, and Java/J2EE.
• API development and scripting integration expertise.

Key Skills

Education

Any Gradute