Description

You will design, develop, and test Genesys Cloud flows using common modules, data actions, and data tables.

Responsibilities

• Design and test Genesys Cloud flows using common modules, data actions, and data tables.
• Implement and extend Genesys Cloud functionality through SDKs and APIs.
• Develop and maintain automation scripts for configurations using Python and JavaScript.
• Integrate Genesys Cloud with Salesforce CTI and other third-party applications.
• Manage digital bots for chat and email and implement Workforce Engagement Management (WEM) solutions.

Required Skills

• 5+ years of hands-on experience designing, developing, and testing Genesys Cloud flows.
• Proven experience with Genesys Cloud data actions and data tables.
• Mandatory experience with AWS Lex for creating natural language interfaces.
• Proficiency in Python for configuration automation.
• Proficiency in JavaScript for configuration automation.
• Experience implementing Genesys Cloud extensions via SDKs and APIs.
• Ability to provide technical documentation for design, data management, error handling, and testing.

Key Skills

Education

Any Gradute