Description

Key Skills:

• Genesys Cloud (Architect, Call Flows – Inbound & In-Queue)
• Data Actions, Data Tables, Triggers
• Queues, Skills, Wrap-up Codes, Voicemail Groups
• Scripts, Prompts, Emergency Groups, Scheduling
• Secure Call Flows & Flow Outcomes
• Azure DevOps (CI/CD, user stories, tracking)
• ServiceNow (ITSM, Incident & Change Management)
• CAB Process awareness

Responsibilities:

• Design & implement Genesys Cloud contact centre solutions
• Develop and optimise call flows (inbound & queue-based)
• Configure key platform components (queues, scripts, prompts, etc.)
• Build reusable modules and secure workflows
• Handle enhancements, troubleshooting & support
• Work with Azure DevOps & ServiceNow for project tracking & ITSM
• Participate in on-call support when required

Preferred:

• Genesys Cloud CX Certification
• Strong stakeholder communication & problem-solving skills

Key Skills

Education

Any Gradute