Description

You will design and implement Genesys architectures for voice and media within a global delivery environment.

This role is on-site.

Responsibilities

• Design Genesys Architecture specifically for Voice and Media.
• Install and configure Email, Chat, and Voice Contact Center systems and call flows.
• Troubleshoot Genesys frameworks and individual components.
• Collaborate with multiple stakeholders in a diverse team environment.

Required Skills

• 4+ years of experience in Information Technology.
• Expert knowledge of Genesys Architecture for Voice and Media.
• Expertise in Email, Chat, and Voice Contact Center installation and call flows.
• Proficiency in troubleshooting Genesys frameworks and components.
• Experience working in a global delivery environment.
• Bachelor's degree or foreign equivalent from an accredited institution.

Preferred Skills

• Three years of progressive specialty experience in lieu of each year of education.

Key Skills

Education

Bachelor's degree