Description

Design and implement Genesys architectures for voice and media environments to ensure stable contact center operations.

You will own the installation, configuration, and troubleshooting of Email, Chat, and Voice solutions, including complex call flows.

Responsibilities

• Design Genesys architecture specifically for Voice and Media environments.
• Install and configure Email, Chat, and Voice contact center solutions.
• Build and manage complex call flows for multi-channel interactions.
• Troubleshoot Genesys frameworks and individual components to resolve technical issues.
• Collaborate with diverse stakeholders within a global delivery environment.

Required Skills

• 4+ years of experience in Information Technology.
• Expert knowledge in designing Genesys Architecture for Voice and Media.
• Expertise in Email, Chat, and Voice contact center installation.
• Proficiency in troubleshooting Genesys frameworks and components.
• Bachelor's degree or foreign equivalent from an accredited institution.
• Experience working within a global delivery model.

Key Skills

Education

Bachelor's degree