Description

You will design and implement multi-channel self-service and omni-channel orchestration routing on Genesys Cloud CX.

Responsibilities

• Develop voice and non-voice applications, including SMS, email, chat, and bots, using Genesys Cloud CX Architect.
• Implement third-party integrations with AWS Lambda, Lex, Polly, and Salesforce CRM.
• Build self-service and analytics solutions utilizing speech-based interfaces and dynamic menus.
• Integrate Genesys Framework with internal and external components to support diverse interaction channels.
• Deliver customer interaction solutions across IVR, web, email, chat, SMS, and social media.

Required Skills

• 9+ years of overall professional experience.
• 3 to 5 years of application development experience specifically with Genesys Cloud CX.
• Hands-on experience with Genesys Cloud CX Architect for multi-channel orchestration.
• Proven track record of implementing integrations with AWS Lambda, Lex, and Polly.
• Experience integrating Genesys with Salesforce CRM.
• Deep knowledge of speech recognition vendor offerings from Amazon, Genesys, and Nuance.
• Understanding of WFM, reporting, and analytics.
• Genesys Cloud CX certification in a focused area such as Inbound, Outbound, multi-channel, Recording, or Reporting.

Key Skills

Education

Not specified