Description

You will design and develop solutions using Genesys Cloud CX and Genesys Architecture.

Responsibilities

• Design and develop solutions using Genesys Cloud CX and Genesys Architecture.
• Integrate Softphone APIs with Genesys CX and utilize Genesys SDK for development tasks.
• Administer, configure, and implement Genesys Cloud CX platforms, including contact center, telephony, routing, and outbound campaigns.
• Develop and manage Node.JS applications utilizing REST, SOAP, and Genesys APIs.
• Create dashboards to monitor queue activity, agent performance, and interactions.
• Troubleshoot configuration and routing issues within Genesys environments.

Required Skills

• 8+ years of professional experience.
• Proficiency in Genesys Cloud CX and Softphone.
• Experience with AWS.
• Contact Center Routing experience.
• Experience in On-premises Genesys environments.
• Any Graduate degree.

Preferred Skills

• Knowledge of Genesys on-premise components and composer development.
• Experience in Java/J2EE and API development/scripting integration.
• Genesys Cloud CX certification.

Key Skills

Education

Any Graduate