Description

Design and develop Genesys Cloud CX solutions, integrating Softphone APIs and managing contact center routing.

This role is on-site.

Responsibilities

• Design and implement Genesys Cloud CX solutions, including contact center, telephony, and outbound campaigns.
• Integrate Softphone APIs with Genesys CX using the Genesys SDK.
• Develop and manage Node.js applications using REST, SOAP, and Genesys APIs.
• Create dashboards to monitor queue activity, agent performance, and interactions.
• Troubleshoot configuration and routing issues within Genesys environments.

Required Skills

• 8+ years of professional experience.
• Proficiency in Genesys Cloud CX and Softphone integration.
• Experience with AWS.
• Contact Center Routing experience.
• Experience in On-premises Genesys environments.
• Node.js development with REST and SOAP.
• Any Graduate degree.

Preferred Skills

• Knowledge of Genesys on-premise components and Composer development.
• Experience in Java/J2EE and API development/scripting integration.
• Genesys Cloud CX certification.

Key Skills

Education

Any Graduate