Description

You design, implement, and maintain contact center solutions across on-premise and cloud environments.

This role is on-site.

Responsibilities

• Configure and troubleshoot Genesys software and hardware components.
• Develop and deploy routing strategies, IVR scripting, and workflows using Genesys Architect, IRD, and Composer.
• Integrate Genesys with third-party applications, including Siebel CRM.
• Debug call flows by analyzing Genesys logs and tracing strategies to identify root causes.
• Manage major platform upgrades for Genesys and NICE systems.

Required Skills

• 10+ years of development and implementation experience with contact center solutions.
• Deep expertise in Genesys products: Genesys Cloud, Engage, PureCloud, Pure Engage, and Pure Connect.
• Proficiency in Java, Python, and JavaScript.
• Experience with Genesys Cloud APIs, SDKs, and development tools.
• Hands-on experience with AWS and Azure cloud computing.
• Practical knowledge of containerization using Docker and Kubernetes.
• Experience with call recording platforms such as NICE and Genesys IR.
• Strong understanding of contact center network topology and eServices/Genesys Chat/Multimedia/GMS Callback solutions.
• Ability to work within Agile methodologies.

Preferred Skills

• Experience coordinating with external technical partners and product vendors.

Key Skills

Education

Any Graduate