Description

You will develop and manage contact center solutions using the Genesys framework and omnichannel capabilities.

Responsibilities

• Configure Genesys Composer routing and VOIP multisite routing.
• Manage Genesys reporting via GXCI and workforce management through forecast scheduling.
• Implement Genesys recording solutions for both screen and voice.
• Deploy and maintain omnichannel customer service workflows within an Agile/SCRUM environment.

Required Skills

• 5+ years of experience with Genesys framework and services.
• Hands-on experience with Genesys Workspace Edition.
• Proficiency in SQL and Microsoft SQL Server database concepts.
• Practical understanding of Cloud models including IaaS, PaaS, and SaaS.
• Experience working within Agile and SCRUM methodologies.
• Ability to perform technical troubleshooting and API integration.
• Knowledge of CSS for interface requirements.

Preferred Skills

• Bachelor's degree in any field.

Key Skills

Education

Any Graduate