Description

You will develop and manage contact center solutions using the Genesys framework and omnichannel capabilities.

Responsibilities

  • Configure Genesys Composer routing and VOIP multisite routing.
  • Manage Genesys reporting via GXCI and workforce management through forecast scheduling.
  • Implement Genesys recording solutions for both screen and voice.
  • Deploy and maintain omnichannel customer service workflows within an Agile/SCRUM environment.

Required Skills

  • 5+ years of experience with Genesys framework and services.
  • Hands-on experience with Genesys Workspace Edition.
  • Proficiency in SQL and Microsoft SQL Server database concepts.
  • Practical understanding of Cloud models including IaaS, PaaS, and SaaS.
  • Experience working within Agile and SCRUM methodologies.
  • Ability to perform technical troubleshooting and API integration.
  • Knowledge of CSS for interface requirements.

Preferred Skills

  • Bachelor's degree in any field.

Key Skills
Education

Any Graduate

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