Description

Design, implement, and maintain contact center solutions across on-premise and cloud environments.

This role is on-site.

Responsibilities

• Configure and troubleshoot Genesys software and hardware components.
• Develop and deploy routing strategies, IVR scripting, and workflows using Genesys Architect, IRD, and Composer.
• Integrate Genesys with third-party applications, including Siebel CRM.
• Debug call flows by analyzing Genesys logs and tracing strategies to identify root causes.
• Execute major platform upgrades for Genesys and NICE systems.

Required Skills

• 10+ years of development and implementation experience with contact center solutions.
• Deep expertise in Genesys products including Genesys Cloud, Engage, PureCloud, PureConnect, and Pure Engage.
• Hands-on experience with Genesys Cloud APIs, SDKs, and development tools.
• Proficiency in Java, Python, and JavaScript.
• Experience with cloud computing platforms including AWS and Azure.
• Knowledge of containerization tools such as Docker and Kubernetes.
• Experience with call recording platforms like NICE and Genesys IR.
• Understanding of eServices, Genesys Chat, Multimedia, and GMG Callback solutions.
• Familiarity with Agile methodologies and contact center network topology.

Preferred Skills

• Experience coordinating with technical partners such as Avaya and network vendors.

Key Skills

Education

Any Graduate