Description

You will design, configure, and support Genesys Cloud CX environments for contact center operations.

This role is remote.

Responsibilities

• Migrate contact center operations to Genesys Cloud CX.
• Design and construct call flows, IVR, and bots using Genesys Dialog Engine or third-party platforms like Google Dialogflow and Amazon Lex.
• Integrate Genesys APIs with third-party solutions and CRMs such as Salesforce.
• Configure and support adjunct solutions including WFM, dialers, and recording tools.
• Interface with internal teams, OEMs, and vendors to meet technical requirements.

Required Skills

• 10+ years of professional experience.
• Minimum 3 years of experience with contact center technologies.
• Hands-on experience with Genesys Cloud CX.
• Expertise in IVR, CTI, Routing, and Agent Desktop.
• Experience with Bots, Live Chat, and Dialers.
• Knowledge of WFM and Genesys API integrations.
• Experience working with Avaya or Cisco platforms.
• Ability to integrate with CRMs like Salesforce.

Key Skills

Education

Any Gradute