Description

You will design and implement omnichannel services using Genesys Email, Chat, and Voice functionalities.

Responsibilities

• Design and implement Genesys Email and Chat services blended with Voice functionalities.
• Analyze on-premises IVR applications and document call flows for various toll-free entries and sub-modules.
• Implement IVR call flow applications and API interfaces on the Connex (GAAP) IVR system.
• Design, implement, and troubleshoot VoiceID biometric functionalities integrated with the UCID rules engine for UK and US markets.
• Collaborate with service providers on program infrastructure design, user stories, and test case completion.

Required Skills

• 8+ years of relevant experience.
• Genesys Omnichannel (Email and Chat).
• Genesys Voice functionalities.
• Connex (GAAP) IVR system.
• API integration and implementation.
• UCID rules engine integration.
• IVR call flow documentation and analysis.
• Biometric VoiceID implementation.
• Strong debugging and analytical problem-solving skills.

Key Skills

Education

ANY GRADUATE