Description

Design and develop routing workflows using Genesys Composer, ensuring thorough documentation and seamless collaboration with business teams.

This role is on-site.

Responsibilities

• Design and build new routing workflows using Genesys Composer.
• Define workflow requirements by collaborating with business teams.
• Execute development and unit testing for all routing logic.
• Debug and troubleshoot complex routing issues using analytical methods.
• Provide thorough documentation for developed workflows.

Required Skills

• 5+ years of experience in routing development.
• Hands-on expertise with Genesys Composer.
• Experience with Genesys ORS.
• Proficiency in SCXML.
• Knowledge of HTML, CSS, and JavaScript.
• Strong communication skills for requirement gathering.
• Proven debugging and analytical capabilities.

Preferred Skills

• Experience with complex contact center routing logic.

Key Skills

Education

Any Graduate