Description

You will lead the design, implementation, and maintenance of Genesys-based contact center solutions. You are responsible for integrating complex routing, media servers, and external systems while ensuring high availability.

This role is on-site.

Responsibilities

• Architect and deploy Genesys 8.x Framework components including IRD/ORS/URS routing, SIP and Media Servers.
• Implement integrations with SBC, ICON/InfoMart, CCPulse, GVP, eServices, WFM, and Call Recording.
• Develop and maintain backend services using Java/J2EE, JavaScript, and REST/SOAP APIs.
• Ensure High Availability (HA) design principles across all deployed solutions.
• Manage deployments and configurations across UNIX and Windows environments.

Required Skills

• 6+ years of experience with Genesys 8.x Framework.
• Deep expertise in IRD/ORS/URS Routing logic.
• Strong proficiency in Java/J2EE and JavaScript.
• Hands-on experience with REST/SOAP web services.
• Practical knowledge of Genesys SDKs.
• Experience administering UNIX operating systems.
• Understanding of SIP Server and Media Server architectures.
• Experience with SBC Integration.

Preferred Skills

• Certification in GAX, Composer, or Pulse.
• Experience with Scrum/Kanban and JIRA.

Key Skills

Education

Any Graduate