Description

You will provide first-tier technical support for Enterprise GIS applications and end-users.

Responsibilities

• Act as the first line of technical support by reviewing, triaging, and resolving submitted support tickets.
• Troubleshoot issues involving ArcGIS Desktop, Enterprise applications, cloud products, and mobile tools.
• Coordinate with IT staff and Esri support to escalate and resolve complex technical problems.
• Provide user instruction, conduct training programs, and develop GIS User Group initiatives.
• Assist the GIS/IT teams with system upgrades, project implementation, and technical documentation.
• Validate the operation of virtual ArcGIS Desktop environments and enterprise applications.

Required Skills

• 3 years of experience in a GIS technical support or analyst role.
• Proficiency with ArcGIS Desktop (ArcMap 10.6.1 and ArcPro 3.1).
• Experience with Esri Roads and Highways.
• Hands-on use of Esri Enterprise applications, including Web/Experience Builder and Enterprise Portal.
• Working knowledge of cloud products such as ArcGIS Online and SiteScan.
• Experience supporting mobile products like Field Maps.
• Ability to gather information, replicate issues, and isolate technical faults for end-users.
• Strong documentation skills for creating knowledgebase articles and system guides.

Key Skills

Education

Not specified