Description

Provide technical support and hardware maintenance for desktop, laptop, and peripheral systems in Austin, TX.

Responsibilities

• Install, repair, and perform preventative maintenance on personal computers and related systems.
• Troubleshoot and resolve hardware, software, virtual/cloud, and infrastructure failures.
• Identify and diagnose network problems affecting desktop and laptop computers.
• Manage support requests via telephone, email, or in-person appointments through the incident management system.

Required Skills

• 5+ years of professional experience in technical support roles.
• Proven ability to troubleshoot Windows and Mac OS environments.
• Solid understanding of Mac file structures, terminology, and basic terminal commands.
• Experience managing and supporting MS Active Directory (AD).
• Proficiency in personal computer hardware setup and routine software installation.
• Hands-on experience with AWS.
• Strong troubleshooting skills for enterprise IT hardware and peripherals.
• Bachelor's degree.
• Demonstrated customer service skills for both remote and in-person support.

Key Skills

Education

Bachelor's