Description

You will provide global technical support via chat, email, and phone, handling L1 desktop issues and managing the ticket lifecycle.

Responsibilities

• Handle customer queries and incoming calls through multiple communication channels.
• Troubleshoot L1 desktop-related issues and resolve problems at the primary level.
• Manage the ticket lifecycle by raising tickets in the support tool and maintaining SLAs.
• Monitor incoming calls, assign them to appropriate downstream teams, and perform necessary follow-ups.
• Coordinate with vendors to resolve pending service calls.

Required Skills

• 1-2 years of experience in a support or service desk role.
• Experience troubleshooting L1 desktop-related issues.
• Strong verbal and written communication skills for global support.
• Ability to coordinate effectively within a team environment.
• Any Graduate degree.

Key Skills

Education

Any Graduate