Description

Lead L2 support for GCP environments with a primary focus on GKE and Kubernetes. Own incident resolution, root cause analysis, and team mentorship.

Responsibilities

• Troubleshoot and resolve complex issues within GCP services and Kubernetes clusters.
• Lead and mentor support engineers through technical guidance and regular reviews.
• Manage incidents and perform root cause analysis to prevent recurrence.
• Review and approve Change Requests within ServiceNow.
• Monitor environments using Stackdriver, Prometheus, and Grafana to identify and resolve performance bottlenecks.

Required Skills

• 7+ years of experience in IT support or cloud support roles.
• 3+ years of hands-on experience with GCP services including Compute Engine, Cloud Storage, and Cloud Networking.
• Deep expertise in GKE/Kubernetes, including cluster management, deployments, and scaling.
• Proficiency with containerization and orchestration tools such as Docker, Helm, and Istio.
• Experience with monitoring and logging tools including Stackdriver, Prometheus, and Grafana.
• Strong scripting skills in Python and Bash.
• Experience with automation tools including Terraform and Ansible.
• Proven experience in a leadership or technical lead role.
• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.

Preferred Skills

• Google Cloud Professional Cloud Architect or Professional DevOps Engineer certifications.
• Certified Kubernetes Administrator (CKA).

Key Skills

Education

Bachelor's degree in Computer Science