Description

You manage the configuration, support, and lifecycle of organizational collaboration tools.

Since is_remote, hybrid, and on_site are all 0, no work-mode line is added.

Responsibilities

• Resolve Tier 1/2 user issues and manage permissions for collaboration tools.
• Partner with cross-functional teams to enforce application policies, licensing, and manage renewals.
• Set up, configure, integrate, and troubleshoot collaboration tools across the organization.
• Document incidents, support user training, and drive process improvements in SaaS operations.
• Automate workflows and enhance interoperability using automation and AI technologies.

Required Skills

• 3+ years of experience supporting Enterprise SaaS tools like Google Workspace, Slack, Zoom, Okta, Asana, Miro.
• Proficiency with Python and REST API integration.
• Solid understanding of secure authentication methods (SAML, OIDC) and SSO/IAM best practices.
• Experience managing Google Workspace and related tools.
• Ability to troubleshoot technical issues efficiently and solve complex problems.
• Familiarity with Google Automation (GAM).
• Ability to clearly explain technical concepts to non-technical users.

Key Skills

Education

Any Gradute