Description

You will drive the success of contact center technology solutions through technical expertise and strategic market alignment.

Responsibilities

• Articulate the business value, solution descriptions, and technical concepts of product offerings to diverse audiences.
• Own the integration and architecture of CX solutions from a sales specialist and GTM perspective.
• Manage teams and drive organizational success through professional accountability and peer collaboration.
• Analyze business needs and technical requirements to deliver effective contact center infrastructure and processes.
• Navigate time-sensitive environments with minimal supervision to meet business objectives.

Required Skills

• 5+ years of experience as a contact center technology specialist.
• Hands-on experience with platforms such as Avaya, Cisco, Genesys, NICE, or Five9.
• Sales specialist level knowledge of IVR platforms and contact center business processes.
• Proven experience in team management.
• Strong understanding of CX solution architecture.
• Excellent negotiation, presentation, and verbal communication skills.
• Analytical problem-solving and critical thinking abilities.
• Any Graduate degree.

Preferred Skills

• AWS Cloud Practitioner Certification.
• Formal Business Analyst training.

Key Skills

Education

Any Graduate