Description

Key Responsibilities

• Analyze business issues, system defects, and enhancement requests across Commercial P&C insurance products.
• Develop clear business and functional requirements, user stories, process flows, and data rules.
• Conduct requirements-gathering sessions and facilitate stakeholder reviews and approvals.
• Collaborate with development and QA teams to troubleshoot issues and deliver functional solutions.
• Support Guidewire PolicyCenter enhancements and maximize out-of-the-box functionality.
• Participate in UAT planning, test script development, execution, and sign-off.
• Support insurance products including Workers Compensation, Commercial Auto, General Liability, Property, Package, Inland Marine, and related commercial lines.
• Identify opportunities to improve business processes, system usability, and operational efficiency.
• Work within Agile/SDLC methodologies and support production issues through resolution.

Required Qualifications

• 5+ years of experience as a Business Analyst within the Commercial P&C insurance industry.
• Hands-on experience with Guidewire PolicyCenter or comparable policy administration platforms.
• Strong understanding of Commercial P&C insurance processes and policy administration.
• Experience developing business requirements, functional specifications, user stories, and process diagrams.
• Experience troubleshooting system defects and analyzing root causes.
• Experience working with external system integrations.
• Strong knowledge of Agile methodologies, SDLC, and business analysis practices.
• Excellent analytical, communication, stakeholder-management, and problem-solving skills.
• Ability to work independently while collaborating effectively with technical and business teams.

Preferred Qualifications

• Guidewire PolicyCenter experience/certification.
• Guidewire Cloud certification.
• CBAP certification.
• Experience with process-mapping and visualization tools.
• Experience with SharePoint and UI mockup tools.
• Bachelor's degree in Business, Information Systems, Computer Science, Insurance, or a related field.

Key Skills

Education

Bachelor’s degree