Description

Support IT Non-Admitted Production for GuideWire Policy Center by monitoring tickets, analyzing incidents, and resolving or escalating issues to ensure optimal system performance.

This role is hybrid.

Responsibilities

• Monitor the ticketing system, analyze incidents, and resolve or escalate issues to end-users or IT teams.
• Provide root cause analysis and recommendations for application improvements and workflow designs.
• Facilitate requirements gathering sessions, lead review meetings, and gain business consensus on functional specifications.
• Collaborate with development and testing teams to leverage out-of-the-box functionality and troubleshoot issues.
• Participate in User Acceptance Testing (UAT) planning, execution, and sign-off activities.

Required Skills

• 5+ years of business analysis experience in Commercial Property & Casualty insurance.
• Experience with GuideWire Policy Center administration and support.
• Proficiency in writing business requirements, functional requirements, user stories, and business process diagrams.
• Knowledge of policy administration solutions and system integration with external systems.
• Familiarity with iterative and agile methodologies, SDLC, and PMLC processes.
• Experience troubleshooting system issues and conducting root cause analysis.
• Ability to work with visualization tools and standard project tools (Microsoft Project, Excel, PowerPoint).

Preferred Skills

• Certified Business Analyst Professional (CBAP) certification.
• Experience with UI mockup tools and SharePoint.

Key Skills

Education

B.A / B.S degree