Description

Troubleshoot and resolve issues within critical business systems and clinical applications for a healthcare provider. This role is remote.

Responsibilities

• Identify and solve technical issues across multiple components of business systems.
• Work directly with end users to troubleshoot clinical application problems.
• Collaborate with vendors to resolve software and system issues.
• Coordinate projects with clients and manage delivery with offshore teams.
• Interact with multiple internal teams to ensure all contractual SLAs are met.

Required Skills

• 5+ years of professional experience in application support or a similar technical role.
• Proven experience in technology troubleshooting.
• Experience coordinating projects from inception to delivery.
• Background working within a healthcare provider setting.
• Ability to manage and meet strict SLA requirements.
• Experience working with offshore development or support teams.
• Bachelor's degree or equivalent graduate-level education.

Key Skills

Education

Any Gradute