Description

Manage inbound communications for healthcare professionals and facilities, resolving inquiries and technical issues via voice and chat.

This role is on-site.

Responsibilities

• Handle incoming calls and text messages while maintaining low wait times.
• Navigate multiple applications simultaneously to resolve technical issues and customer inquiries.
• Identify and assess customer needs to take appropriate action steps.
• Collaborate with internal departments to ensure facility and professional satisfaction.

Required Skills

• Minimum of 4 CXC/GCSE subjects including English Language, or a U.S. high school diploma/GED.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Typing speed of at least 35 wpm with 80% accuracy.
• Strong technical troubleshooting skills and general PC keyboarding abilities.
• Ability to communicate effectively via live voice and chat interactions.
• Capacity to work flexible shifts, including weekends and public holidays.
• Must possess a valid government-issued ID, TRN, and NIS card.
• Ability to pass a criminal background check and drug test.

Preferred Skills

• Prior experience in customer service roles.
• Experience working with CRM applications.

Key Skills

Education

Any Gradute