Description

You provide frontline technical support to end-users across telephone, email, and in-person channels.

Responsibilities

• Deliver superior customer service to users with varying levels of technological proficiency.
• Troubleshoot issues related to software, operating systems, and information systems.
• Manage user accounts and permissions within Active Directory.
• Assist with issues involving cloud platforms and associated technologies.

Required Skills

• 3+ years experience delivering customer service (written, verbal, in-person).
• Experience supporting users across all levels of technological proficiency.
• Experience troubleshooting systems using Microsoft Office Suite, Windows 10, and Adobe Products.
• Experience managing Active Directory.
• Experience utilizing cloud platforms like Microsoft Azure.
• Any Graduate education required.

Key Skills

Education

Any Gradute