Description

You provide front-line technology support for inbound calls and emails, resolving user issues through troubleshooting and configuration.

This role is on-site.

Responsibilities

• Gather and analyze customer issue information to determine resolution paths.
• Provide basic troubleshooting for password resets, printer configuration, and break/fix instructions.
• Create accounts and configure hardware during the onboarding process.
• Document all support interactions in the tracking system and escalate issues as needed.

Required Skills

• 3+ years of experience delivering customer service across telephone, email, and in-person channels.
• 2+ years of experience supporting users across all levels of technological proficiency.
• 2+ years of experience troubleshooting computer systems and applications, including Microsoft Office Suite, Windows 10, and Adobe Products.
• 1+ year of experience working with Active Directory.
• 1+ year of experience with cloud platforms, specifically Microsoft Azure.

Preferred Skills

• Experience with IT ticketing systems for documenting support interactions.

Key Skills

Education

Any Graduate