Description

You will provide technical assistance and troubleshooting for hardware, software, and operating system issues for business and technical users.

Responsibilities

• Diagnose and resolve computer support problems involving hardware, software, and system-level issues.
• Serve as the primary contact for level 1 support, escalating complex issues through defined procedures.
• Test software and hardware to ensure effective problem resolution and equipment repair.
• Participate in infrastructure projects including operating system upgrades, asset renewals, and application rollouts.
• Document all user inquiries, problem nature, and resolutions within the tracking system.

Required Skills

• 5+ years of field experience in technical support.
• Windows 10 and Windows Server administration.
• Microsoft 365, including Microsoft Edge, SharePoint Online, Access, and PowerPoint 365.
• Microsoft Dynamics 365 Customer Service.
• Active Directory and Windows Hello for Business.
• Microsoft Configuration Manager (SCCM).
• PowerShell scripting.
• Desktop, laptop, and mobile device support.
• Network troubleshooting for wired and wireless connectivity and network security concepts.
• Management of network printers and peripheral hardware.
• Proficiency with Google Chrome and Mozilla Firefox.

Preferred Skills

• Microsoft certifications.

Key Skills

Education

Any Graduate