Description

Provide technical assistance to computer users via in-person, telephone, and electronic channels.

Responsibilities

• Resolve user inquiries regarding computer hardware, software, and peripheral equipment operation.
• Manage ticket queues by creating incident and change request tickets, assigning tasks, and escalating issues beyond SLAs.
• Install and configure hardware, operating systems, cables, and software following technical specifications.
• Coordinate with third-party support vendors to resolve networking, communications, and application issues.
• Maintain detailed records of data communication transactions, technical problems, and remedial actions taken.

Required Skills

• 3 years of experience with Active Directory support.
• 3 years of experience using and monitoring helpdesk ticket systems.
• 3 years of experience with hardware setup and software installation.
• Hands-on experience troubleshooting Windows 11, Microsoft Office Suite, and MS Outlook.
• Experience resolving login issues and managing COTs applications.
• Ability to perform computer diagnostics and read technical manuals to investigate problems.
• Proven ability to develop training materials or instruct users on hardware and software use.

Preferred Skills

• Relevant computer certifications.

Key Skills

Education

Any Graduate