Description

You will resolve user hardware and software issues through technical support and system monitoring.

This role is on-site.

Responsibilities

• Monitor ticket queues and assign tasks to internal or external support staff.
• Resolve user inquiries regarding computer software and hardware operations.
• Conduct computer diagnostics to investigate and troubleshoot technical problems.
• Oversee the daily performance of computer systems and applications.
• Escalate unresolved tickets to the appropriate channels.

Required Skills

• 2+ years of experience in an IT call center environment handling customer inquiries and complaints.
• 2+ years of experience as a Helpdesk Technician.
• Hands-on experience resolving issues with Outlook and MS Office.
• Proficiency with Windows 7 and Windows 10.
• Knowledge of Apple iOS.
• Experience with Active Directory.

Preferred Skills

• Vocational or technical degree in computer applications, computer technology, or a closely related field.

Key Skills

Education

Any Gradute