Description

Provide technical support for escalated user issues in a 3-month project role in Metro Atlanta.

This role is on-site.

Responsibilities

• Resolve user issues escalated from Help Desk Analyst 1 or equivalent positions.
• Diagnose and troubleshoot technical problems for local users.
• Document resolutions and maintain detailed support logs.
• Perform duties consistent with Help Desk Analyst 2 standards.

Required Skills

• At least 2 years of experience as a Help Desk Analyst 1 or in an equivalent role.
• Ability to perform duties at the Help Desk Analyst 2 level.
• Must be local to the Metro Atlanta area.

Preferred Skills

• Associate's degree in a related field or an equivalent combination of education and job-specific experience.

Key Skills

Education

Any Graduate