Description

Provide technical phone and email support for hardware, software, and systems to employees and the public.

Responsibilities

• Serve as the first point of contact for level 1 support, investigating and resolving software and hardware problems.
• Determine if issues originate from hardware, software, or system-level failures and escalate as necessary.
• Act as a subject matter expert for custom or COTS applications, communicating errors and recommended changes to programmers.
• Develop user-training manuals, procedures, and visual training materials.
• Write hardware and software evaluation reports and recommendations for management review.

Required Skills

• 3 to 5 years of field experience in technical support.
• Hands-on experience troubleshooting hardware, software, and operating systems.
• Proficiency using various call-tracking software and systems.
• Strong written and spoken communication skills for interacting with technical and non-technical users.
• Ability to guide users through diagnostic procedures via telephone.
• Capacity to work effectively within a team environment.
• Any Graduate degree.

Key Skills

Education

Any Graduate