Description

You will resolve technical issues and manage support tickets for hardware and software queries.

This role is on-site.

Responsibilities

• Resolve technical issues reported by users.
• Manage help desk tickets through their full lifecycle.
• Provide direct support for hardware and software queries.
• Document solutions and maintain knowledge base articles.

Required Skills

• 5+ years of experience as a Help Desk Analyst.
• Proficiency in troubleshooting hardware and software issues.
• Ticket management system experience.
• Degree completion required (Any Graduate).

Key Skills

Education

Any Graduate