Description

You will provide technical support and hardware troubleshooting in an enterprise environment.

Responsibilities

• Troubleshoot password resets and resolve login issues.
• Diagnose and resolve hardware issues involving keyboards, mice, and screens.
• Support PC peripherals including printers and other input devices.
• Provide technical support via phone and direct communication.

Required Skills

• Minimum of 1 year of Customer Service or Help Desk experience.
• Proficiency in Google Suite (Gmail, Docs, Sheets, Slides).
• Experience with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Hands-on experience supporting PC peripherals.
• Windows troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to work shifts between 5 am and 9 pm, Monday through Saturday.

Preferred Skills

• Experience with enterprise-level IT support workflows.

Key Skills

Education

Any Gradute